Microsoft Windows update team before leaving for a long holiday on Thanksgiving released an update for the Graphics driver for AMD Graphic cards. Since there are some people who use old AMD Graphic devices like ATI Radeon HD 3000 like me in one of my systems, this update has broken Screen resolution and is offering other display problems.
The main issue is Resolution-The customer who has a display which supports 1366*768 resolution isn't being offered that, 1920*1080 isn't being offered and so on. This has made a large number of computers useless if we take the display aspect- and in this article, I would like to tell you about potential resolutions for that.
Actually, what happened is AMD dropped support for Radeon Series Graphics card before Windows 10 got released. They only provided drivers till Windows 8, not for later. Any updates if, would be coming through Windows update only. So Microsoft released an update for AMD based systems which is causing these problems. Thankfully, as Windows 10 and 8 share a similar driver model, Windows 8 drivers would also work.Here is what can be done to correct this:
Rollback to the previous version of the Driver
Rolling back, if available is the best option to correct this. For this, have a look at the following steps:
- Go to Device Manager by typing in Devmgmt.msc in Run dialog box.
- Navigate to Display devices and right click ATI Radeon HD or Similar device you have. Choose Properties.
- On the Driver tab, hit rollback Driver to go back to the previous version.
The next step would be to block Driver updates from Windows updates. For this, the best option is to use the show hide tool:
Download the legacy driver from AMD's website
- Uninstall everything of AMD using this tool:
AMD Clean Install Utility
- Make sure your device manager shows Microsoft Basic Display adapter as a display device.
- Download the legacy driver from here for Windows 8 system (Driver model is same for 8 and 10) according to your architecture(You might have to do a bit of exercise to locate the driver:
- Run the Setup and you should be good to go.
- Again, temporarily disable the Driver update or Windows update.
Check if Windows has a previous version of the driver
A user Ken, has posted this solution which can be handy. Here is what it says:
- Download DriverStore Explorer from
- Unzip and run DriverStore Explorer (Rapr.exe). The application displays a list of drivers stored in the \Windows\System32\DriveStore\FileRepository folder.
- On PC, under Display Adapters are listed 3 AMD display adapter drivers-You would have similar ones too:
- c0317758.inf version=184.108.40.206 date=7/25/2017
- c0317757.inf version=220.127.116.11 date=7/25/2017
- c7179335.inf version=8.970.100.9001 date=1/13/2015
- In DriverStore Explorer, click Restart As Admin, select checkbox beside c0317758.inf and c0317757.inf, then click Delete Package.
- Start Device Manager and uninstall existing ATI Radeon HD3200 display driver.
- In Device Manager, select Scan for hardware changes; the old AMD display driver from 1/13/2015 should be re-installed allowing you to properly set the resolution of your display again.
I hope these solutions help you. Please let us know if you have any other solutions