Fix Something went wrong and your PIN isn’t available
Often, Windows 10 users who use PIN hit a weird issue, where they cannot use their PIN to sign in to the computer. This article discusses how to fix “Something went wrong and your PIN isn’t available” or “Sorry, the PIN isn’t working for your organization resources”. If you see this message on the login screen, try logging in with another method like Password.
Fix Something went wrong and your PIN isn’t available
Try the fixes given below for Something happened and your PIN isn’t available problem:
- Try deleting the contents of the NGC folder.
- Ensure Windows Biometric service is up and running in the services console.
- Try to do an In-Place upgrade that keeps everything and reinstalls Windows.
Applies To: Windows 10
Delete the NGC folder
The first and foremost step that often fixes the issue is to delete the contents of NGC folder. To do this, perform the following steps.
- Press Win+E to open File Explorer.
- Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\. The Appdata folder might be hidden.
- Right-click the NGC folder and choose properties.
- Click Security>Advanced. Under Owner, click Change.
- Type the username under Object names. Click Check Names.
- Click OK. Click the checkbox next to “Replace Owner on objects”. Click Apply.
- Right-click the NGC folder and select delete.
- Create a new folder with the same name in the same folder i.e. Ngc.
Restart your computer and check.
Make sure Windows Biometric service is up and running
Another thing you can test is, the Windows Biometric service is up and running.
- Type services.msc in the search.
- Locate the Windows Biometric service.
- Right-click the service and choose Stop.
- Right-click the service and choose Start.
- Restart your PC.
In case something isn’t right, you can reset the Windows Biometric service. To reset it, use the Registry link here.
Disable Fast Boot/ Quick Boot
Sometimes, disabling Fast Boot/Quick Boot may help. You need to do it from the UEFI firmware settings. Refer to the computer manufacturer for the same.
Run a Repair install
If both steps have not helped, doing a Repair install would likely be needed. A repair Install keeps everything and reinstalls Windows. You can also try doing a Reset of Windows as well.
These steps would likely help you to fix the “Something went wrong and your PIN isn’t available” message.
Residing from Chandigarh India, Sumit is a Windows Insider MVP awarded for the first time in 2018. He is also an Independent advisor for Microsoft customers and helps voluntarily as well on the forums.